THE SERVICE Home WiFi Prepaid is a broadband only service (no voice line) powered by Smart LTE. It comes with a plug and play LTE modem and a Smart Bro SIM. Up to 5 devices can connect to the modem simultaneously. The SIM shall work only with the provided LTE modem and vice versa. The SIM will not be capable of incoming and outgoing calls. SMS service is activated and charges incurred thru sending of SMS shall be charged to the subscriber’s load. The SIM shall be valid for 1 year from the date of zero airtime load balance. LOAD The Home WiFi Prepaid service comes with an initial load of 10GB, which is valid for 7 days. Said load can be enjoyed once the modem is turned on for the first time. Once initial load is consumed, the customer will not be able to use the internet and will automatically be led to a redirection page if browsing via a web browser. Said page will notify the customer on consumed load and will allow him/her to purchase Home Boost load packages via credit card. HOME BOOST VOLUME ALLOCATION VALIDITY HOME BOOST 15 (add-on to higher Home boost loads) 1GB 1 day HOME BOOST 50 1GB + 300Mb for Youtube, Spinnr, Vimeo 3 days HOME BOOST 100 3GB 1 day HOME BOOST 349 10GB 10 days HOME BOOST 599 15GB 30 days If customer has not fully consumed the free 10GB and purchases a Home Boost load package, the free 10GB will be consumed first. The longest validity period shall be followed. First in First Out (FIFO) shall apply if customer purchases multiple Home Boosts load packages. Same rule shall apply for the validity period. The customer will be able to enjoy internet access only if subscribed to a Home Boost load package. He/she will not be able to access the internet with regular load only. Said load must be converted to a Home Boost package. Home Prepaid WiFi customers may avail of Home Boost loads thru any PLDT Sales and Service Center nationwide, PLDT Smart Loading Station and via the PLDT Home Website:
PLDT SSC LOADING STATION HOME WEBSITE Customer goes to any PLDT SSC Customer asks for the Home Boost load from the SSC frontliner Customer provides their Home WiFi Mobile Identification Number (MIN) to the frontliner Organic SSC Cashier dispenses load to the Customer goes to any PLDT Smart Loading Station Customer asks for the Home Boost load Customer provides their Home WiFi MIN to the retailer Retailer dispenses the load to the customer via Retailer SIM or Keyword Selling NOTES: Only load conversion is available in the Home Website. Given this, the customer must have regular load to convert to a Home Boost load via the website. The customer must also be connected to their Home WiFi network to be able to access the loading page. The URL mentioned below may be accessed by the customer even without load. Accessing this page will not consume the subscriber’s Home Boost or regular load.
customer thru a Retailer SIM
Customer goes to www.pldthome.com/homewifiload Customer selects preferred Home Boost load Customer’s load is converted to selected Home Boost load NOTE: See attached comprehensive deck on Loading experience via the above-mentioned channels.
Customers may also monitor their usage & load consumption thru www.pldthome.com/homewifiload. This page can be accessed only if the customer is logged on to the Home WiFi network. Regular load shall be valid for 365 days or 1 year.